｜Notes for Placing an Order

• The payment must be completed one hour within the order has been placed. The system will automatically cancel the order after the payment due.
• The system does not provide the function to modify the order, if you want to change the number of people, you need to return the ticket and reorder
• Refunds will not be accepted after any product has been redeemed and used.
• For unused products, please go to "Member Center" → My Orders (Paid Orders) → Apply for Refund.
• For system or order problems, please call 03-5910052 during customer service hours: Mondays~Fridays (excluding national holidays) 9:00am~12:00pm / 13:00pm~17:00pm (1 hour break at noon) or call 03-5910052

｜Notes for taking the Maokong Gondola

• Before taking the cable car, passengers should consider their own physical condition. Those who have cardiovascular diseases, hypertension, acrophobia, or are feeling unwell should not take the cable car.
• Please follow the guidance of the staff to queue up and board the car, and do not enter or exit the cabin at will. When arriving at the station, please disembark in order, and do not linger in the platform area.
• The maximum capacity of each cable car cabin is generally 8 people, and the total weight should not exceed 640 kilograms. The Crystal Cabin of Maokong Gondola has a maximum capacity of 5 people, and the total weight should not exceed 400 kilograms. Please sit evenly on both sides of the cabin.
• When taking the cable car to the terminal station (Taipei Zoo Station or Maokong Station), you must disembark and exit the station. If you want to continue taking the cable car, please purchase another ticket.
• Please give priority to elderly and physically challenges passengers.
• The cable car moves slowly on the platform, so please do not affect the operation of the cable car when boarding or disembarking.
• Please do not stand, jump or sway the cabin while the cable car is in motion.
• Elderly people, children, and passengers who require assistance should be accompanied by a companion.
• The use of baby carriages, wheelchairs, and electric mobility vehicles is allowed, but the size of the vehicle should not exceed 140 cm in length, 70 cm in width, and 170 cm in height. It must be able to be fixed in the cable car cabin to avoid danger when the cabin is shaking.
• Passengers using baby carriages, wheelchairs, and electric mobility vehicles should follow the guidance of the station staff when entering and exiting the cabin.
• When there is lightning in the operating route area, the cable car will temporarily suspend its operation, please cooperate with the service personnel to evacuate.
• When encountering passengers with disabilities or wheelchairs, the system will adjust the speed or briefly stop the machine to facilitate personnel to enter and exit the cabin. Please do not panic.
• Smoking, eating (excluding boiled water or mineral water), chewing gum, or betel nut are prohibited inside the cable car cabin, and please do not throw any items outside the cabin.
• Do not lean against the cabin door or obstruct the opening and closing of the cabin door.
• Passengers who violate laws, public order, or good morals within the cable car system will be handled in accordance with relevant laws or regulations.
• For other precautions, please refer to the passenger notice at the station.
• If there are special festivals, large events, seasonal weather, or other special circumstances, the Maokong Gondola will adjust its operating hours flexibly. Before departure, please be sure to check the latest information on the Maokong Gondola website.
• When the following conditions occur, the system will temporarily suspend operation, and resume passenger service when operating conditions are restored. 
  • When the instant wind speed reaches 16 meters per second (about level 7 wind) and lasts for more than 3 seconds, or the instant wind speed reaches 18 meters per second (about level 8 wind) or higher, the operation will be temporarily suspended.
  • When lightning occurs in the operating route area, the operation will be suspended. If there is no lightning for 30 minutes, the system will resume operation.
  • When the earthquake intensity is 4 or above, the operation will be suspended.
  • When the onshore typhoon warning is issued (including the Taipei area), the system will suspend operation depending on the wind and rain conditions or after the Taipei City Government announces the suspension of work or classes. Please check the operating status on the official website before visiting.

｜Taipei Zoo - Shuttle Train

• Only one-way shuttle service is provided. Taipei Zoo South Station ↔ Bird World Station
• Bird World Station ↔ Shuttle Train Station; There is no direct shuttle train between Shuttle Train Station and Taipei Zoo South Station. Passengers need to get off at Bird World Station and transfer to another train (no need to exit the station). If passengers need to ride again, they need to purchase another ticket (can be paid by EasyCard, iPass, iCash or cash).
• For those who are eligible for free admission, please present a valid ID at the entrance. Failure to present a valid ID will result in the loss of the discount.
• There is no refund for tickets after entering the park.
• Tickets will not be reissued, refunded or replaced if lost, damaged, burned, torn or otherwise unreadable.
• Please refer to the official website for shuttle schedules.
• Eligibility for free shuttle train tickets:
  • Children under 6 years old.
  • People with disabilities and one necessary companion with a disability certificate.

｜Zoo Notices

• The whole zoo is non-smoking (The offender can be fined up to NT$10,000 since July 11, 2009).
• Pets and inflatable balloons are prohibited in the zoo.
• Bicycles, toddler tricycles, skateboards and in-line skates are prohibited in the zoo.
• It is prohibited to cross the railings and enter the animal areas.
• It is prohibited to enter the work areas and the tourist bus lanes.
• Do not feed the animals.
• No food in each indoor display area.
• Do not feed the animals, harm the animal rights and hinder animal conservation.
• Do not conduct behaviors that affect the interests of other visitors and the quality of the zoo.
• Taipei Zoo is an environment that combines natural landscapes and habitat for many wildlife animals and insects. It is recommended to wear breathable clothing such as long sleeves and trousers!
• It is recommended to wear casual shoes that are easy to walk. If prevention of sun exposure and mosquito bites is needed, please bring your own sunscreen and mosquito-proof products.
• Flashlight is prohibited in the indoor display areas such as the Panda House (Xinguang Special Exhibit House), Koala House, Amphibian and Reptile House, and the Conservation Corridor.

• Each product is limited to one time use. 
• After exchanging the ticket, it cannot be cancelled or exchanged.
• When the Maokong Gondola undergoes routine maintenance or stops running, the service at the Taipei Zoo South Station will be temporarily suspended.
• The Maokong Gondola one-station ticket and the Zoo Visitor Train ticket are only valid for the day of admission.
• In the event of a force majeure (including but not limited to typhoons, earthquakes, heavy rains, and other natural disasters), considering the safety of the public, the organizer may postpone or cancel the event and make announcements and contact in advance. The organizer reserves the right to modify, terminate, or change the details of the event.
• Note: The "Maokong Gondola One-Station Ticket" is only valid for one station ride (e.g. from Taipei Zoo Station to Taipei Zoo South Station). If passengers ride more than one station (e.g. from Taipei Zoo Station to Zhinan Temple Station), an additional ticket will be required.