Q1. How to return the item?
1-1. The purchased item cannot be returned once used or damaged.
1-2. General items (excludes Taipei Fun Pass | Transportation Version) can be returned when they are unused and intact and in its the original packageing., with 10% charge of the sale price will be charged as processing fee. For how to returning of Taipei Fun Pass | Transportation Version, please read the card’s user guide.
1-3 When a card cannot be swiped and used, and is intact and free of manmade damage, it can be returned by completing the return process on the website.
1-4The process is as follows:
*For deposit remaining in the Pass, please visit Information Counters at Taipei MRT stations or Customer Service Center of EasyCard Corporation for deposit refund
*A handling fee of NT$20 will be charged for deposit refund.
*Once the Pass has entered the deposit refund process, it cannot be topped up.
Step 2: Pass Return and Refund
Before sending the Pass back to the Customer Service Center, make sure the Pass has no deposit. After sending back the Pass, the remaining deposit cannot be refundable.
* Website: Member Service Center→My Order→(Click) Refund
* App: Member Service Center→My Order→View Order Detail (Paid Order)→(Click) Refund
*E-mail: Send an email to service@fontrip.com.tw with the title “Taipei Fun Pass Refund Application of Taipei Fun Pass ”, including the name of purchaser and order number.
☆ When Taipei Fun Pass remains unused, normal appearance, complete package with no deposit, please send it to the【 Customer Service Center at No. 120-5, Sec. 2, Gongdao 5th Rd., East Dist., Hsinchu City 30072 , Taiwan (R.O.C.) 】If the Pass is damaged or somehow cannot be sent back, it is unable to get the refund.
☆ Or you can visit the original place of purchase for Pass return.
☆ When agreeing to return the Pass, Fontrip Technology will process the electronic invoice and certificate of sales return to speed up the return and refund processes.
Q 2 When will I receive my refund?
We will inspect the condition of the item once received, if there is no manmade damage by external causes to to the card, we will start processing the refund (approx. 30 business days) and into your credit card account.