｜Notes for System Orders

• Within one hour of placing an order, payment must be completed. The system will automatically cancel orders that exceed the payment deadline.
• The system does not provide the option to modify orders. If you need to change the number of people, please request a refund and place a new order.
• Products cannot be refunded after they have been redeemed.
• If you have an unused product and wish to request a refund, please go to [Member Center]->[Paid]->[I want a refund] to apply for a refund. Refund requests will not be accepted after the deadline.
• If you have any issues with the system or your order, please contact customer service at 03-5910052 during customer service hours: Monday to Friday, 9:00-12:00, 13:00-17:00.

Open hours

• Park Trail: 9:00 - 17:00 (16:00Last Entry)
• Animal Area: 9:00 - 16:30

※Taipei Zoo is closed on the Lunar New Year's Eve and late June. Please contact us for further information before visit (10 days off from 2020/6/15).

Zoo Notices:

• The whole zoo is non-smoking (The offender can be fined up to NT$10,000 since July 11, 2009).
• Pets and inflatable balloons are prohibited in the zoo.
• Bicycles, toddler tricycles, skateboards and in-line skates are prohibited in the zoo.
• It is prohibited to cross the railings and enter the animal areas.
• It is prohibited to enter the work areas and the tourist bus lanes.
• Do not feed the animals.
• No food in each indoor display area.
• Do not feed the animals, harm the animal rights and hinder animal conservation.
• Do not conduct behaviors that affect the interests of other visitors and the quality of the zoo.

※Taipei Zoo is an environment that combines natural landscapes and habitat for many wildlife animals and insects. It is recommended to wear breathable clothing such as long sleeves and trousers!

※It is recommended to wear casual shoes that are easy to walk. If prevention of sun exposure and mosquito bites is needed, please bring your own sunscreen and mosquito-proof products.

※Flashlight is prohibited in the indoor display areas such as the Panda House (Xinguang Special Exhibit House), Koala House, Amphibian and Reptile House, and the Conservation Corridor.

1. This product can only be used once.  
2. In the event of force majeure (including but not limited to typhoons, earthquakes, heavy rain, and other natural disasters), the organizer may postpone or cancel the activity in consideration of public safety. The organizer will provide advance notice and contact participants. For any unresolved issues, the organizer reserves the right to modify, terminate, or change the details of the activity.
3. Taipei Zoo official website: https://www.zoo.gov.taipei/
4. Discounted Ticket Eligibility:

• International Students in Taiwan with ISIC card.
• Visitors who are non-Taiwanese nationals aged 6 or above must purchase full-price tickets. However, students who hold a valid domestic student ID (excluding community college, open university, exchange student, and credit program IDs) may purchase discounted tickets with their student ID.

＊Those who are eligible for the discount, please show your valid identification at the entrance. Without proper documentation, the discount cannot be granted.