｜Notes for System Orders

• Order payment must be completed within one hour of order placement. Orders will be automatically canceled by the system if payment is not made within the specified period.
• The system does not provide a function to modify orders. If you wish to change the quantity, you must cancel the ticket and reorder.
• No refunds will be accepted for any product after redemption and use.
• For unused products, please proceed to "this website" Member Center → My Orders (Paid Orders) → Apply for Refund.
• For any system or order inquiries, please contact customer service during business hours: Monday to Friday (excluding national holidays), 9:00 AM to 12:00 PM / 1:00 PM to 5:00 PM (with a one-hour lunch break), at 03-5910052.

｜Maokong Gondola

• Operating Hours
  
  • Weekdays: 09:00 AM - 09:00 PM
  • Weekends: 09:00 AM - 10:00 PM (Closed on Mondays and Chinese New Year's Eve for maintenance, operates as usual on national holidays)

※Please check the operation status on the official website of Maokong Gondola before departure. The latest business hours of Maokong Gondola

• Notes for gondola passengers.
  • Before riding the gondola, you should assess your own health condition. Those with cardiovascular disease, high blood pressure, agoraphobia or physical discomfort should not ride the cable car.
  • Please follow the instructions of the staff and do not enter or exit the gondola at will. When you arrive at the station, please get off in order and do not stay in the platform area after getting off.
  • The maximum capacity of each cabin is 8 people in a regular cabin, with the total not to exceed 640 kg, and 5 people in a Crystal Cabin with the total not to exceed 400 kg. Please sit equally on both sides of the cabins.
  • When you arrive at the terminal (Taipei Zoo Station or Maokong Station), you must disembark from the gondola. If you wish to continue riding Gondola, please purchase a new ticket.
  • Please be courteous to elderly and mobility impaired passengers.
  • Please do not interfere with the movement of the gondola when boarding or alighting.
  • Please do not stand, jump or shake the cabin while the gondola is in motion.
  • The elderly, infants and passengers who need to be accompanied by others should be escorted by a companion.
  • The size of strollers, wheelchairs and electric scooters must not exceed 140 cm in length, 70 cm in width and 170 cm in height, and must be stationary in the cabin to avoid danger when the cabin is shaken.
  • Visitors using baby strollers, wheelchairs and electric mobility scooters should cooperate with staff in guiding them into and out of the cabins.
  • In the event of a thunderstorm in the operating area, the gondola will be temporarily suspended from operation.
  • In case of passengers with mobility problems or wheelchair users, the system will reduce the speed or stop the gondola temporarily to facilitate the entry and exit of the passengers.
  • Smoking, eating and drinking (not including plain water or mineral water), chewing gum or betel nut, and throwing objects outside are prohibited in the cabins.
  • Please do not lean on the doors or obstruct the opening or closing of the doors.
  • Passengers who act against the law, public order or good manners in the gondola system will be dealt with in accordance with the relevant laws or regulations.
  • Please refer to the Notice to Passengers for additional information.

• Each item can only be used once.

• Please go to the store for redemption during business hours.

• This product has a 14-day validity period, meaning it must be used within 14 days after the first ticket is issued and used (including the day the first ticket is used). For example, if the first product is activated on January 1, 2024, the latest usage date is January 14, 2024.

• Except as provided in the "Regulations for Stopping Office Work and Classes due to Natural Disasters", the county or city government decides to announce the start and end times of suspension of public announcements or classes; or other operating management units consider the actual situation of the park, which may affect the safety of visitors and require all or part of the park to be closed. The organizer may postpone or cancel the event, announce it in advance, and contact the participants. If there are any unresolved matters, the organizer reserves the right to modify, terminate, or change the details of the event.