• Within one hour of placing an order, payment must be completed. The system will automatically cancel orders that exceed the payment deadline.
• The system does not provide the option to modify orders. If you need to change the number of people, please request a refund and place a new order.
• Products cannot be refunded after they have been redeemed.
• If you have an unused product and wish to request a refund, please go to [Member Center]->[Paid]->[I want a refund] to apply for a refund. Refund requests will not be accepted after the deadline.
• If you have any issues with the system or your order, please contact customer service at 03-5910052 during customer service hours: Monday to Friday, 9:00-12:00, 13:00-17:00.

• No returns or refunds will be accepted for any redeemed products or gifts in the package.
• Please be sure to check the business hours of the redemption location. If you are unable to redeem during the specified hours, please redeem during other normal business hours within the valid period.
• This ticket is limited to one person per ticket. Each electronic ticket can only be used once, and after verification and redemption, it cannot be reused.
• In case of force majeure (including but not limited to typhoons, earthquakes, heavy rain, etc.), the organizer may postpone or cancel the event for safety reasons. Announcements and notifications will be made in advance. The organizer reserves the right to modify, terminate, or change event details if necessary.

｜ Instructions for Riding the Taipei Double-Decker Bus

• Bus Arrival Time may be slightly affected by traffic conditions, please queue early before the bus arrives.
•  Qualification:
  • Children below 114 cm in height can participate in this activity for free.
  • Half-price tickets apply to: Taiwanese visitors aged 65 and above, children aged 6-12 who are over 115 cm in height, nationals holding disability certification, and one accompanying person or guardian.
  • Please present your ID card or residence permit to purchase half-price tickets from on-site staff.
  • Each paying adult can bring up to two children aged 0-5. Additional children must purchase child tickets.
• Other Notes:
  • Multilingual audio guides are available in Chinese / English / Japanese / Korean / Thai.
  • Passengers needing headphones must purchase them separately (NTD$20 each).
  • Boarding depends on available space at the site; if the bus is full, boarding may not be possible. No refunds are provided once tickets are used.
  • Please remain seated and fasten your seatbelt while the vehicle is in motion.
  • In case of rain, please bring your own raincoat; alternatively, the driver will assist in closing the top deck canopy.
  • n the event of a double-decker bus breakdown, staff will arrange alternative guided tours without further notice.
  • Both the starting point and ending point of the double-decker bus are at Taipei Main Station. Passengers boarding at any point along the route must disembark at Taipei Main Station and cannot return to the original boarding point.
  • Single ride tickets become invalid once you disembark; to ride again, you must purchase another ticket. Please assess your itinerary and needs before purchasing.
  • Outside food and drinks are not allowed.
  • Smoking and alcohol consumption are prohibited; individuals found violating these rules will be asked to leave immediately.
• For more information, please refer to the official website of Taipei Double-Decker Bus: https://www.taipeisightseeing.com.tw/en