※ Redemption Restrictions
- Once any product or complimentary gift within the combo ticket has been verified and used, requests for returns and refunds will not be accepted.
- Please be sure to pay attention to the operating hours of the redeeming merchants. If redemption cannot be completed during a specific time slot, please redeem during other regular operating hours within the validity period.
- Each ticket is restricted to one person's use. Each electronic voucher can only be used once; it cannot be reused after entry verification.
- In the event of force majeure (including but not limited to natural disasters such as typhoons, earthquakes, heavy rain, etc.), and out of safety considerations, the organizer may postpone or cancel the activity with advance announcements and notifications. For any unmentioned matters, the organizer reserves the right to modify, terminate, or change the operational details of the activity.
※ Refund Rules
1. Ticket Returns: For unused 1-Day Passes, applications for ticket returns must be submitted at the latest 1 day prior to the scheduled travel date to waive the handling fee. Ticket returns will not be processed if the bus is missed on the day of travel. The return methods are as follows:
- Please go to the [Taipei Fun Pass Website] Member Center → My Orders → Request Refund.
- [E-mail] Send an email to the customer service mailbox service@fontrip.com.tw with the subject line [Crown North Coast Line 1-Day Pass Return Application], stating the order number and the purchaser's name in the content.
- Upon agreeing to process the ticket return, Fontrip Technology Co., Ltd. will handle the e-invoices and ticket return procedures on your behalf.
2. In the event that passengers cannot board due to factors such as typhoons or vehicle breakdowns affecting the reserved bus services, a full refund can be requested. For refunds, please send an [E-mail] to the customer service mailbox service@fontrip.com.tw with the subject line [Crown North Coast Line Return Application, Typhoon/Vehicle Breakdown], stating the order number and the purchaser's name in the content.