︱ Come Together FunPASS【Instructions】

• Payment must be completed to consider the order confirmed.

• Payment must be made within one hour of order placement; orders exceeding the payment deadline will be automatically canceled by the system.

• The validity of the FunPASS extends until 2024/02/29.(The EasyCard can be reloaded and used independently, without restrictions on the usage period of attractions.)

• The FunPASS comes with EasyCard functionality; please ensure you top it up before use. For EasyCard-related regulations, please refer to the EasyCard official website:https://www.easycard.com.tw/easycards

︱Explanation of Entry Methods for Each Venue

• Upon arrival at the designated redemption point, have the staff scan your FunPASS. Follow the staff's instructions for entry. For information about the designated redemption points, please refer to: https://tinyurl.com/2axltamu 

★Please make sure to confirm the entry procedures for each attraction, especially for attractions where you need to obtain tickets before entry: Maokong Gondola, Taipei Zoo. This will prevent any inadvertent charges on your topped-up EasyCard.

︱Operating Hours and Contact Information for Each Venue

• Before heading to the attractions, please make sure to check the actual operating information on the respective venue's Facebook page.

︱ Before placing an order for the product, please pay attention to:

1. This is a home delivery product, with an additional shipping fee of NT$60. Please provide complete recipient information (including postal code) when placing your order. In the event of delivery issues, refunds cannot be provided. (Delivery is limited to Taiwan main island.)

2. Pre-ordered Come Together FunPASS will be gradually delivered after 2023/10/16 (Monday) due to the national consecutive holidays and weekends during the shipping period.

3. This card is non-personalized. If the card is lost, we regret to inform you that reporting loss and reissuing attraction tickets cannot be processed.

4. Payment must be completed to consider the order as confirmed. Payment must be made within one hour of order placement; orders exceeding the payment deadline will be automatically canceled by the system.

5. After the product is sold, no card returns or refunds. (Excluding cases where the card cannot be read due to malfunctions, in which case return requests must be submitted before February 29, 2024. Refund requests will be considered only if it is verified that the card cannot be read.)

6. If the card is damaged due to human actions, we regret to inform you that we cannot provide a replacement service. Replacement service can only be offered for non-human-induced noticeable defects (such as incomplete or misaligned card printing).

7. The process for card malfunction returns is as follows:

Step 1
【Website】Member Center → My Orders → Request Refund.
【APP】Member Center → My Orders (Paid Orders) → View Details → Request Refund.
【E-mail】Send an email to the customer service mailbox at service@fontrip.com.tw with the subject "Come Together FunPASS Return Request," and include the order number and the purchaser's name in the content.

Step 2
For FunPASS that are unused, have normal appearance, and are in complete packaging, please send them to 【No. 120, Section 5, Gongdao 2nd Road, East District, Hsinchu City 30072, Taiwan, 5th Floor, No. 1 Customer Service Center】. If the card is damaged or cannot be sent back, a return will not be processed.

• EasyCard: This special edition EasyCard has limited use for cash top-up only. If a refund is required for the added value, the cash value can be refunded with a handling fee of NT$20. However, the card itself cannot be refunded separately. For other usage or refund-related regulations, please refer to the EasyCard usage instructions accompanying the card or visit the EasyCard official website: https://www.easycard.com.tw/easycards
• Taipei Astronomical Museum - Cosmic Adventure Car: 
  • According to the Children and Youth Welfare Act, children under 6 years old must be accompanied by a person over 12 years old when using this facility.
  • Cosmic Adventure Car: This facility is an enclosed space. Visitors with conditions such as high blood pressure, heart disease, asthma, claustrophobia, epilepsy, susceptibility to dizziness and vomiting, or physical discomfort, etc., are advised not to ride.
  • For Cosmic Adventure, please proceed to the 4th-floor exhibition hall, where the staff will scan your Fun Card for entry.